At Majestic Auto, we perform collision and body repairs, including frame straightening, to all makes and models, both foreign and domestic. Our people are craftsmen and will do a good job of restoring your car to pre-accident condition at a fair price.
- Auto Body Collision Repair
- Frame Straightening
- Auto Body Damage Repair
- Auto Body Refinishing
- Factory Waterborne Refinishing System
- Accurate Paint Color Matching
- Automotive Glass Replacement
- Nationwide Database
for Aftermarket and/or Used Parts
- Fluid Film & NH Oil Undercoating Applications
- And More!
Aftermarket Parts: An aftermarket part is a warrantee part other than the original factory part that was built by your vehicle’s manufacturer.
Factory Waterborne Paint System: The compact waterborne basecoat product platform consists of a comprehensive range of toners and a variety of limited-use, special-effect products designed to deliver the best possible color alignment to today’s OEM finishes. Toners are pre-balanced and ready for use, so it’s possible to achieve superb color matching, even in small volumes. No binders, converters, or special additives are required making it an environmentally friendly finishing product.
Supplement: An additional amount paid to settle a claim when there is hidden damage to your vehicle. A supplement is a detailing of the repair charges for additional damage found after repairs are begun and provided to the insurance company for approval. We take responsibility for contacting the insurance company and receiving the necessary approval for these additional repair charges and additional time needed to properly complete the repairs. All you have to do is sign a form we submit to the insurance company with our documentation. The insurance company will review and send payment direct to us for any additional charges.
Preferred Shop, Pro-Shop, Direct Repair Shop: These are shops that have contracts with insurance companies which involve reduced repair hour rates and parts discounts that save the insurance company costs on the repair. The shops also give repairs for these insurers priority in their shops to reduce the time they need to pay for rental for their customers. The insurance companies offer that the repairs will be covered by warrantee if you use the shop they recommend. You should know that:
- No Law Requires You to Get More than One Estimate
- You Are Not Obligated to use any Particular Shop to Obtain Repairs
- You, Not the Insurance Company, Choose the Shop & Authorize the Repairs
- You Do Not Have to Accept the Insurance Company’s Appraisal of Damage. Check the “Appraisal Clause” in Your Policy on How to Resolve ANY Differences”
- Any reputable shop will warrantee the quality of the repair work they perform on your vehicle.
Frequently Asked Questions
We care about our customers and want to make sure you feel comfortable and informed when you bring your vehicle into our auto body shop. Below you can find a list of answers to frequently asked questions about what to expect if you’ve been in an accident. As always, if you have any other questions, feel free to contact us at 802-244-5465 and we will be happy to help you.
- Do I need an appointment to have an estimate done and how long will it take?
- Do you work with all insurance companies?
- Do you use factory parts?
- What happens if the used part(s) are in bad shape?
- What happens if the aftermarket parts do not fit properly?
- How do you address any concerns I have after repairs are completed?
- Do you have rental vehicles on your lot?
- Do you have loaner vehicles I can use?
- What if I don’t have insurance to cover the damages, or it is rust repair?
Do I need an appointment to have an estimate done and how long will it take?
No appointment is required, but it is great if you have a chance to reach out in advance as well. If it is better for you to just stop in and ask for an estimate that will work too. If you prefer to plan-ahead, and come at a specific day/time, we are glad to schedule that for you to be certain that our estimator and production manager will be available to get the necessary details from you and photos of your vehicle. An estimate will take about 15 minutes and you will need your current registration for vehicle information. Please note that in general we do not have anyone available between 12 and 1 for estimates. We like to let our employees have a break and eat lunch.
Do you work with all insurance companies?
We perform repairs for all insurance companies and can submit our estimates with photos to any of them electronically for their review.
Do you use factory parts?
Depending on how your insurance policy is written and the age and mileage of your car, the insurance company will often only pay for used or aftermarket parts. As the customer, you have the option of accepting these parts or paying the difference to have us install factory parts. We have relationships with GM & Honda & Subaru to obtain factory parts at the more competitive aftermarket price, which sometimes allows us to use the higher quality factory parts at little or no extra cost to you.
What happens if the used part(s) are in bad shape?
The used part(s) should come from the same year car or newer and if they are not in reasonable condition, we will contact the insurance company order to upgrade to aftermarket or factory parts or a better condition used part if available.
What happens if the aftermarket parts do not fit properly?
We believe your car should be repaired to its pre-accident condition. However, you may have purchased a policy that requires aftermarket repair parts when they are available. If the aftermarket parts do not fit properly, we will contact the insurance company in order to upgrade to factory parts.
How do you address any concerns I have after repairs are completed?
We ask that, if you have any concerns, you give us a call or stop by so we can take-a-look and go over things with you. By law, you have 1 year to come back regarding any insurance claim damage and repair that was completed. If your concerns are related to the original insurance damage, the amount can be paid as a supplement after we contact the insurance company and get approval. On a rare occasion there can be a problem with the work we performed. We pride ourselves on quality repairs, but if we make a mistake, we own it and will schedule a time for you to come back in so we can take care of that at our expense.
Do you have rental vehicles on your lot?
We do not have rental vehicles, but we do have a working relationship with Enterprise. Once we have the claim information and your contact information, we can set up a rental reservation request with Enterprise and then guide you through the rest of the process needed to ensure that your rental is set. Most insurance companies can direct bill the rental companies if you are a claimant, or if you are the insured and have that coverage on your policy. Enterprise will meet you here when you drop your car off for repairs. You will drive away with your rental and you can return it here to our shop when your repairs are completed. We will keep in touch with Enterprise during the repair process to update them and the insurance company on any needed extensions to your rental.
Do you have loaner vehicles I can use?
We have one 2012 Subaru Outback Wagon that we can loan to customers when a rental car is not available. Unfortunately, our insurance carrier limits us to loaning to those over 25 years of age to be driven locally only (i.e. within 40 miles or so of Waterbury) and for short term (for a couple of days) at most.
What if I don’t have insurance to cover the damages, or it is rust repair?
We can still provide an estimate and options for repairs. One thing we can do is to source used or aftermarket parts to reduce costs and options for ways to perform repairs at a reasonable cost. We will work to return your car’s body to a road worthy condition and meet state inspection standards as well as performing full insurance repairs. We want to work with you to accomplish what you need, which can even include recommending another shop if we feel they are better suited to your situation.