Services

At Majestic Auto, we perform collision and body repairs, including frame straightening, to all makes and models, both foreign and domestic. Our people are craftsmen and will do a good job of restoring your car to pre-accident condition at a fair price.

To help our customers make informed decisions when it comes to auto repair, we have included some Terminology and answers to FAQs. For more information about our services, contact us OR call 802-244-5465 OR email majesticauto1987@gmail.com today!

We care about our customers and want to make sure you feel comfortable and informed when you bring your vehicle into our auto body shop. Below you can find a list of answers to frequently asked questions about what to expect if you’ve been in an accident. As always, if you have any other questions, feel free to contact us at 802-244-5465 and we will be happy to help you.

1. Do I need an appointment to have an estimate done and how long will it take?
2. Do you work with all insurance companies?
3. Do you use factory parts?
4. What happens if the used part(s) are in bad shape?
5. What happens if the aftermarket parts do not fit properly?
6. How do you address any concerns I have after repairs are completed?
7. Do you have rental vehicles on your lot?
8. Do you have loaner vehicles I can use?
9. What if I don’t have insurance to cover the damages, or it is rust repair?

No appointment is required, but it is great if you have a chance to reach out in advance as well. If it is better for you to just stop in and ask for an estimate that will work too. If you prefer to plan-ahead, and come at a specific day/time, we are glad to schedule that for you to be certain that our estimator and production manager will be available to get the necessary details from you and photos of your vehicle. An estimate will take about 15 minutes and you will need your current registration for vehicle information. Please note that in general we do not have anyone available between 12 and 1 for estimates. We like to let our employees have a break and eat lunch.

We perform repairs for all insurance companies and can submit our estimates with photos to any of them electronically for their review.

Depending on how your insurance policy is written and the age and mileage of your car, the insurance company will often only pay for used or aftermarket parts. As the customer, you have the option of accepting these parts or paying the difference to have us install factory parts. We have relationships with GM & Honda & Subaru to obtain factory parts at the more competitive aftermarket price, which sometimes allows us to use the higher quality factory parts at little or no extra cost to you.

The used part(s) should come from the same year car or newer and if they are not in reasonable condition, we will contact the insurance company order to upgrade to aftermarket or factory parts or a better condition used part if available.

We believe your car should be repaired to its pre-accident condition. However, you may have purchased a policy that requires aftermarket repair parts when they are available. If the aftermarket parts do not fit properly, we will contact the insurance company in order to upgrade to factory parts.

We ask that, if you have any concerns, you give us a call or stop by so we can take-a-look and go over things with you. By law, you have 1 year to come back regarding any insurance claim damage and repair that was completed. If your concerns are related to the original insurance damage, the amount can be paid as a supplement after we contact the insurance company and get approval. On a rare occasion there can be a problem with the work we performed. We pride ourselves on quality repairs, but if we make a mistake, we own it and will schedule a time for you to come back in so we can take care of that at our expense.

We do not have rental vehicles, but we do have a working relationship with Enterprise. Once we have the claim information and your contact information, we can set up a rental reservation request with Enterprise and then guide you through the rest of the process needed to ensure that your rental is set. Most insurance companies can direct bill the rental companies if you are a claimant, or if you are the insured and have that coverage on your policy. Enterprise will meet you here when you drop your car off for repairs. You will drive away with your rental and you can return it here to our shop when your repairs are completed. We will keep in touch with Enterprise during the repair process to update them and the insurance company on any needed extensions to your rental.

We have one 2012 Subaru Outback Wagon that we can loan to customers when a rental car is not available. Unfortunately, our insurance carrier limits us to loaning to those over 25 years of age to be driven locally only (i.e. within 40 miles or so of Waterbury) and for short term (for a couple of days) at most.

We can still provide an estimate and options for repairs. One thing we can do is to source used or aftermarket parts to reduce costs and options for ways to perform repairs at a reasonable cost. We will work to return your car’s body to a road worthy condition and meet state inspection standards as well as performing full insurance repairs. We want to work with you to accomplish what you need, which can even include recommending another shop if we feel they are better suited to your situation.